General Conditions of Sale
Discover our terms of use. At Bodour Cosmetics, transparency and respect for our customers are essential. Our terms of use detail important information such as items, prices, contract terms, termination and cancellation. They are carefully formulated to meet the specific needs of our business. To ensure full compliance with your legal obligations, it is strongly recommended to seek professional advice for a better understanding of your specific requirements.
Bodour Cosmétique is a simplified joint stock company (SAS) with a share capital of €20,000.
The company is registered with the RCS under number B 913 136 016, and its head office is located at the following address:
39, rue de Villiers, 92200 Neuilly-Sur-Seine
Bodour Cosmétique is the company that publishes and operates the site. www.bodourcosmetique.fr
Bodour Cosmétique's main activity is the distance selling of cosmetic products (facial, skin and hair care).
When placing an order, the customer acknowledges having read the provisions contained in our General Terms and Conditions and accepts them clearly and without reservation. Consequently, his signature is not necessary for acceptance of these General Terms and Conditions.
These General Terms and Conditions govern the contractual relations concluded between the company Bodour Cosmétique on the one hand and the individual customer on the other hand.
ARTICLE 1: PRESENTATION
The company Boudour Cosmétique sells care products on its website ( www.bodourcosmetique.fr ) and authorizes the purchase of its products by consumers for personal use.
ARTICLE 2: PURPOSE
These General Terms and Conditions define the rights and obligations of the parties in the context of the online sale of products and service(s) offered by the company Bodour Cosmétique to the consumer.
ARTICLE 3: GENERAL PROVISIONS AND ACCEPTANCE CLAUSE
These T&Cs define the obligations of the parties:
-They apply to all sales of our products available on our site.
-They are part of the contract between the buyer and the seller. The company ensures that their acceptance is clear at the time of purchase and that the consumer declares having read all the provisions contained in these General Terms and Conditions.
Thus, by accessing and using our site, the customer accepts the rules and terms of these T&Cs.
The customer acknowledges being able to contract under the terms of French legislative provisions.
Concerning the seller, he reserves the right to modify these provisions of the T&Cs on his website at any time without incurring any liability. Consequently, the T&Cs that will be applicable will be those in force at the time of payment by the buyer.
ARTICLE 4: PRODUCTS AND SERVICES OFFERED
Our online store mentions the following information:
- The essential characteristics and presentation of the products offered online.
- The price of the products: indicated in Euros (€) including tax.
- Information on delivery choices and costs.
- Information on payment terms.
- Information on delivery terms.
- Information on withdrawal rights.
- Information on the protection of personal data.
ARTICLE 5: PRICE
All products sold on our website are indicated in € including tax, visible in the product description space but also on the order form page.
All orders are payable upon finalization of the order on our site.
The prices displayed take into account the VAT applicable on the day the contract is concluded. The change in rate will be reflected in the price of the product.
Shipping costs are not included in the product description section.
Shipping costs are added at the end of the order and are fixed based on the number of products ordered (weight), the destination & the buyer's choice of shipping method.
For information: some countries require customs duties. These additional costs are not dependent on the seller and will be borne by the buyer. We advise the buyer to inquire about these possible costs.
The price may be changed at any time by unilateral decision of the seller.
ARTICLE 6: STEPS IN THE CONCLUSION OF THE ONLINE CONTRACT
The customer, in order to make his purchase, can follow the following steps:
-
Check the information and descriptions of our products posted online.
-
Choose your product and create your customer area.
-
Accept these T&Cs.
-
Check the order and correct it if necessary.
-
Check the order amount and shipping costs.
-
Follow the payment instructions and proceed to payment of the order.
-
Confirmation of payment of the order in your personal space and/or by email.
Delivery of the products will be made to the address indicated by the buyer.
In the event of a change of address made by the buyer after payment of the order, this subsequent modification cannot be taken into account.
The seller may refuse an order if it appears suspicious, is made in bad faith or for any other legitimate reason (incorrect or incomplete address, for example).
.
ARTICLE 7: AVAILABILITY OF PRODUCTS
The seller undertakes to send the order to the buyer within the limit of available stocks. Conversely, in the event of a stock shortage, the seller informs the buyer by giving them a forecast date for the next availability of the products.
Product offers and prices are only valid if they are visible on the site and while stocks last.
Regarding the guarantee of hidden defects, the seller may refund or exchange defective products. For any refund, contact the seller.
ARTICLE 8: ORDER CONFIRMATION
The order confirmation will appear in the personal space and will also be sent by email.
ARTICLE 9: RETENTION OF TITLE CLAUSE
Bodour products remain the property of Bodour until full payment of the price.
ARTICLE 10: DELIVERY TERMS
The products are delivered to the address that was indicated by the buyer at the time of finalizing his order. The delivery time depends on the choice of shipping of the products by the buyer at the time of his order.
The transfer of risks of loss or damage to the products is transferred to the buyer at the time he takes possession of the products.
ARTICLE 11: PAYMENT
Payment is due immediately upon ordering. The buyer is automatically debited for the amount of their order when payment is successfully made.
The buyer must be the legal holder of his payment card.
The customer has several payment methods indicated on the order form.
All our online payments are secure.
Bodour Cosmétique reserves the right to suspend order management and delivery in the event of refusal of payment authorization, or absence of payment or also in the event of a payment dispute with a consumer.
If it is not possible to debit the buyer's card, the sale is immediately cancelled.
ARTICLE 12: EXECUTION OF THE ORDER
The order will be executed at the latest within 2 days from the order confirmation.
If one or more products are out of stock, the buyer will be informed and will be able to cancel his order. He will therefore be able to request either a refund within 30 days at the latest following confirmation of the order, or an exchange with another product.
ARTICLE 13: DELIVERY TERMS
The products are delivered to the address indicated by the buyer on the order form. In the event of an error in the delivery address attributable to the buyer, Bodour is not responsible.
The buyer must check the conformity of the products delivered at the time of delivery. Any defective product must be indicated upon delivery.
In the event of a delay in delivery or loss of the product during shipping, it is essential that you inform us immediately so that we can contact the carriers to request an investigation.
In the event of a claim for a delivery problem, it is imperative that the buyer indicates on the Delivery Note the reasons for the anomaly (damaged package, missing product, etc.). He must also make a claim within 3 days of receipt of the package to the carrier (registered letter with AR). A copy of this letter must be sent to us.
ARTICLE 14: PROOF OF THE TRANSACTION
All computerized documents on our site such as exchanges and communications, orders, payments will be considered as means of proof. An archiving of purchase orders is carried out.
ARTICLE 15: WITHDRAWAL PERIOD
Under the terms of article L121-18 of the consumer code, the consumer's withdrawal period is 14 clear days from the day the consumer receives the goods. No justification or payment of penalties will be applied with the exception of return costs.
The products may be returned by registered mail to Bodour Cosmétique within a maximum of 14 days after informing the company to exercise the right of withdrawal.
The seller may refund, if the withdrawal period is respected and the returned product(s) is/are not damaged, the price of the product(s) purchased as well as the shipping costs. The return costs remain the responsibility of the buyer.
Return of products: products must not have been damaged or opened, and must be returned in their original packaging with all accessories and instructions, as well as a copy of the proof of purchase.
No opened product will be refunded.
The reimbursement of the products will take place within 7 to 14 working days.
ARTICLE 16: FORCE MAJEURE
The contractual obligations between the 2 parties may be affected by a fortuitous event or force majeure: any unforeseeable, irresistible facts or circumstances beyond the control of the persons concerned. The failure to perform the seller's obligations may therefore be suspended due to force majeure, fortuitous event.
The affected party shall notify the other within a reasonable period of 10 days following the date on which it became aware. The parties shall then agree on the further conditions in the execution of the contract.
ARTICLE 17: GUARANTEES AGAINST HIDDEN DEFECTS
The seller is required to comply with the guarantee of conformity (article L211-4 to L211-14 of the consumer code) and the guarantee of hidden defects in the products (article 1641 to 1649 of the civil code).
The seller is required to refund or exchange a defective product or when the product sent does not conform to the product ordered.
The buyer can choose between refund or exchange.
In accordance with Article 4 of Decree No. 78-464 of March 24, 1978, the provisions of these General Terms and Conditions cannot deprive the consumer of the legal guarantee which obliges the professional seller to guarantee him against all the consequences of hidden defects in the thing sold.
ARTICLE 18: COMPLAINTS
For any complaints, contact us via the form on our site.
ARTICLE 19: INTELLECTUAL PROPERTY RIGHTS
The general structure of the site (its creation, its layout) as well as the contents of our site (logos, texts, images, graphic elements, videos, sounds) are the property of the publisher and are protected by intellectual property law. Any total or partial reproduction, modification or use of these assets is strictly prohibited.
All elements of our site are protected by intellectual property law, and their use without the publisher's consent is prohibited.
The User must obtain authorization from the publisher of the site before any reproduction, copy, partial or total exploitation, or publication of content and services offered by the Bodour site. Otherwise, the user is exposed to the constitution of an infringement under the terms of articles L335-2 and following of the intellectual property code. Counterfeiting is considered, under the terms of the same article, to be an offense.
Any use for commercial purposes or advertising purposes is prohibited.
The information on the site is only available for consultation by users, without prior and express agreement.
Under the terms of article L122-5 of the intellectual property code, the user who reproduces, copies or publishes protected content must cite the author and the source.
ARTICLE 20: NULLITY AND MODIFICATIONS OF THE CONTRACT
Bodour Cosmétique may modify these T&Cs at any time.
Customers will be informed of this as soon as they are posted on the site. The T&Cs published on the day of the order are applicable. They will be brought to the attention of the buyer when placing his order, who will have accepted them a priori from the final confirmation of his order.
In the event that a provision of the T&Cs is modified, it does not affect the other provisions of this contract, which will remain in force. Thus, if provisions are affected by nullity due to the law or case law (with the authority of res judicata), then the provisions will be considered unwritten but will not affect the other provisions of these T&Cs.
ARTICLE 21: GDPR AND PROTECTION OF PERSONAL DATA
Under the terms of Law No. 78-17 of January 6, 1978 relating to information technology, files and freedoms, the collection and processing of personal information is carried out with respect for privacy, particularly when creating the user account.
Under the law of January 6, 1978, the user has the right to access, rectify, delete and oppose his personal data via the contact form or his personal space.
By adhering to these T&Cs, you consent to our collection and use of this data for the execution of this contract. However, your personal data is subject to confidentiality. This data is used exclusively by our company and our partners and is never resold to third parties. Consequently, your personal data is protected, as well as your bank details which are not stored on our site.
To do this, we have secured our website (https).
Cookies
We use functional cookies for the proper functioning and optimization of our website. They are essential for browsing comfort but also for security.
How to remove them?
You can change your cookie settings at any time to disable them in your browser. However, once you disable cookies, you will be restricted from using certain features of our website.
ARTICLE 22: RESERVATION OF LIABILITY CLAUSE
Bodour Cosmétique cannot be held liable in the event of non-performance or poor performance of contractual relations due to the customer (erroneous entry for example).
Likewise, Bodour cannot be held liable in the event of non-performance or poor performance of contractual relations due to the carrier.
The company cannot be held responsible in the event of interruption of its website or viruses affecting customers' IT tools.
Bodour cannot be held responsible for any situation linked to force majeure.
ARTICLE 23: APPLICABLE LAW
This contract is subject to French law. In the event of a dispute, an amicable settlement may be proposed a priori for any legal action. In the event of failure of the amicable settlement, the rules for the attribution of material and territorial jurisdiction will apply to the courts.