General Conditions of Sale
Discover our terms of use. At Bodour Cosmétique, transparency and respect for our customers are essential. Our terms of use detail important information such as products, prices, contract terms, termination, and cancellation. They are carefully formulated to meet the specific needs of our business. To ensure full compliance with your legal obligations, we strongly recommend seeking professional advice for a better understanding of your specific requirements.
Bodour Cosmétique is a simplified joint-stock company (SAS) with a share capital of €20,000.
The company is registered with the RCS under number B 913 136 016, and its registered office is located at the following address:
39, rue de Villiers, 92200 Neuilly-Sur-Seine
Bodour Cosmétique is the company that publishes and operates the website. www.bodourcosmetique.fr
Bodour Cosmétique's main activity is the remote sale of cosmetic products (facial, skin and hair care).
By placing an order, the customer acknowledges having read and understood the provisions contained in our Terms and Conditions and accepts them clearly and without reservation. Therefore, their signature is not required for acceptance of these Terms and Conditions.
These General Terms and Conditions govern the contractual relationship between Bodour Cosmétique on the one hand and the individual customer on the other hand.
ARTICLE 1: PRESENTATION
Bodour Cosmétique sells skincare products on its website ( www.bodourcosmetique.fr ) and allows consumers to purchase its products for personal use.
ARTICLE 2: PURPOSE
These General Terms and Conditions define the rights and obligations of the parties in the context of the online sale of products and service(s) offered by Bodour Cosmétique to the consumer.
ARTICLE 3: GENERAL PROVISIONS AND ACCEPTANCE CLAUSE
These General Terms and Conditions define the obligations of the parties:
-They apply to all sales of our products available on our site.
-They form part of the contract between the buyer and the seller. The company ensures that their acceptance is clear at the time of purchase and that the consumer declares having read all the provisions contained in these General Terms and Conditions.
Therefore, by accessing and using our site, the customer accepts the rules and terms of these General Terms and Conditions.
The client acknowledges being able to enter into a contract under French law.
The seller reserves the right to modify these Terms and Conditions on its website at any time without incurring any liability. Therefore, the applicable Terms and Conditions will be those in effect at the time of payment by the buyer.
ARTICLE 4: PRODUCTS AND SERVICES OFFERED
Our online store includes the following information:
- The essential characteristics and presentation of the products offered online.
- Product prices: indicated in Euros (€) including VAT.
- Information on delivery options and costs.
- Information on payment methods.
- Information on delivery methods.
- Information on the right of withdrawal.
- Information on the protection of personal data.
ARTICLE 5: PRICE
All products sold on our website are listed in € including VAT, visible in the product description area as well as on the order form page.
All orders are payable upon completion of the order on our website.
The prices shown include VAT applicable on the date the contract is concluded. Any change in the VAT rate will be reflected in the product price.
Shipping costs are not included in the product description.
Shipping costs are added at the end of the order and are a flat rate based on the number of products ordered (weight), the destination & the buyer's choice of shipping method.
Please note: some countries require customs duties. These additional charges are beyond the seller's control and will be the buyer's responsibility. We advise buyers to inquire about these potential charges.
The price may be changed at any time by unilateral decision of the seller.
ARTICLE 6: STEPS IN CONCLUDING THE ONLINE CONTRACT
To complete their purchase, the customer can follow these steps:
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Check the information and descriptions of our products posted online.
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Choose your product and create your customer account.
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Accept these Terms and Conditions.
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Check the order and correct it if necessary.
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Check the order amount and shipping costs.
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Follow the payment instructions and proceed with payment for the order.
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Order payment confirmation in your personal account and/or by email.
The products will be delivered to the address provided by the buyer.
If the buyer changes their address after the order has been paid for, this subsequent change cannot be taken into account.
The seller may refuse an order if it appears suspicious, is carried out in bad faith, or for any other legitimate reason (for example, an incorrect or incomplete address).
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ARTICLE 7: PRODUCT AVAILABILITY
The seller undertakes to send the order to the buyer subject to available stock. Conversely, in the event of a stock shortage, the seller will inform the buyer and provide an estimated date for the next availability of the products.
Product offers and prices are valid only if they are visible on the website and while stocks last.
Regarding the warranty against hidden defects, the seller may refund or exchange defective products. For any refund, please contact the seller.
ARTICLE 8: ORDER CONFIRMATION
The order confirmation will appear in the personal area and will also be sent by email.
ARTICLE 9: RETENTION OF TITLE CLAUSE
Bodour products remain the property of the Bodour company until full payment of the price.
ARTICLE 10: DELIVERY TERMS
The products are delivered to the address provided by the buyer when finalizing their order. The delivery time depends on the shipping method chosen by the buyer at the time of ordering.
The risk of loss or damage to the products is transferred to the buyer when they take possession of the products.
ARTICLE 11: PAYMENT
Payment is due immediately upon ordering. The buyer's account will be automatically debited for the order amount once payment is successfully processed.
The buyer must be the legal holder of their payment card.
The customer has several payment methods available, as indicated on the order form.
All our online payments are secure.
Bodour Cosmétique reserves the right to suspend order processing and delivery in the event of refusal of payment authorization, or non-payment, or also in the case of a payment dispute with a consumer.
If it is impossible to debit the buyer's card, the sale is immediately cancelled.
ARTICLE 12: ORDER FULFILLMENT
The order will be executed no later than 2 days from the date of order confirmation.
If one or more products are out of stock, the buyer will be informed and may cancel their order. They may then request either a refund within 30 days of order confirmation or an exchange for another product.
ARTICLE 13: DELIVERY TERMS
Products are delivered to the address indicated by the buyer on the order form. Bodour is not responsible for any errors in the delivery address attributable to the buyer.
The buyer must verify the conformity of the delivered products upon delivery. Any defective product must be reported immediately upon delivery.
In the event of a delivery delay or loss of the product during shipping, it is essential that you inform us immediately so that we can contact the carrier to request an investigation.
In the event of a claim regarding a delivery problem, it is imperative that the buyer indicate the reason for the issue (damaged package, missing product, etc.) on the delivery note. They must also file a claim with the carrier within 3 days of receiving the package (registered letter with acknowledgment of receipt). A copy of this letter must be sent to us.
ARTICLE 14: PROOF OF TRANSACTION
All electronic documents on our site, such as exchanges and communications, orders, and payments, will be considered as evidence. Order forms are archived.
ARTICLE 15: WITHDRAWAL PERIOD
Under Article L121-18 of the French Consumer Code, the consumer has a 14-day cooling-off period starting from the day the consumer receives the goods. No justification or penalty payment will be required, except for the return shipping costs.
Products can be returned by registered mail to Bodour Cosmétique within a maximum of 14 days after informing the company of exercising the right of withdrawal.
The seller may refund the price of the purchased product(s) and the shipping costs, provided the withdrawal period is respected and the returned product(s) are undamaged. Return shipping costs remain the responsibility of the buyer.
Returning products: Products must not have been damaged or opened, and must be returned in their original packaging with all accessories and instructions, as well as a copy of the proof of purchase.
No opened products will be refunded.
Refunds for products will be processed within 7 to 14 working days.
ARTICLE 16: FORCE MAJEURE
The contractual obligations between the two parties may be affected by a fortuitous event or force majeure: any unforeseeable and irresistible event or circumstance beyond the control of the parties involved. The seller's non-performance of its obligations may therefore be suspended due to force majeure or a fortuitous event.
The affected party must inform the other party within a reasonable timeframe of 10 days from the date on which it became aware of the situation. The parties will then agree on the subsequent terms of the contract.
ARTICLE 17: GUARANTEES AGAINST HIDDEN DEFECTS
The seller is required to comply with the guarantee of conformity (Article L211-4 to L211-14 of the Consumer Code) and the guarantee against hidden defects in products (Article 1641 to 1649 of the Civil Code).
The seller is required to refund or exchange a defective product or when the product sent does not conform to the product ordered.
The buyer can choose between a refund or an exchange.
In accordance with Article 4 of Decree No. 78-464 of March 24, 1978, the provisions of these General Terms and Conditions cannot deprive the consumer of the legal guarantee which obliges the professional seller to guarantee him against all the consequences of hidden defects in the thing sold.
ARTICLE 18: COMPLAINTS
For any complaints, please contact us via the form on our website.
ARTICLE 19: INTELLECTUAL PROPERTY RIGHTS
The overall structure of the site (its creation and layout) as well as its content (logos, text, images, graphics, videos, and audio) are the property of the publisher and are protected by intellectual property law. Any reproduction, in whole or in part, modification, or use of these assets is strictly prohibited.
All elements of our site are protected by intellectual property law, and their use without the publisher's consent is prohibited.
The User must obtain authorization from the website publisher before any reproduction, copying, partial or total exploitation, or publication of content and services offered by the Bodour website. Failure to obtain such authorization may constitute copyright infringement under Articles L335-2 et seq. of the French Intellectual Property Code. Copyright infringement is considered a criminal offense under the same article.
Any use for commercial purposes or advertising is prohibited.
The information on the site is only available for consultation purposes by users, in the absence of prior and express agreement.
According to Article L122-5 of the Intellectual Property Code, users who reproduce, copy or publish protected content must cite the author and the source.
ARTICLE 20: INVALIDITY AND MODIFICATIONS OF THE CONTRACT
Bodour Cosmétique may modify these Terms and Conditions at any time.
Customers will be notified as soon as the terms and conditions are published on the website. The terms and conditions published on the day of the order are applicable. They will be brought to the buyer's attention when placing their order, and the buyer will have accepted them prior to the final order confirmation.
Should any provision of these General Terms and Conditions be modified, it shall not affect the other provisions of this agreement, which shall remain in full force and effect. Therefore, if any provision is deemed invalid by law or case law (with the force of res judicata), then such provision shall be considered unwritten but shall not affect the other provisions of these General Terms and Conditions.
ARTICLE 21: GDPR AND PROTECTION OF PERSONAL DATA
In accordance with Law No. 78-17 of 6 January 1978 relating to information technology, files and freedoms, the collection and processing of personal information is carried out in compliance with privacy, in particular during the creation of the user account.
Under the law of 6 January 1978, the user has the right to access, rectify, delete and object to their personal data via the contact form or their personal space.
By agreeing to these Terms and Conditions, you consent to our collection and use of this data for the performance of this contract. However, your personal data is subject to confidentiality. This data is used exclusively by our company and our partners and is never sold to third parties. Therefore, your personal data is protected, as is your bank details, which are not stored on our website.
To do this, we have secured our website (https).
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ARTICLE 22: RESERVATION OF LIABILITY CLAUSE
Bodour Cosmétique shall not be held liable for any failure to perform or improper performance of contractual relations due to the client (e.g., incorrect entry).
Similarly, Bodour cannot be held liable for any failure to perform or improper performance of contractual relations due to the carrier.
The company cannot be held responsible in the event of interruption of its website or viruses that may affect customers' computer systems.
Bodour cannot be held responsible for any situation related to force majeure.
ARTICLE 23: APPLICABLE LAW
This contract is governed by French law. In the event of a dispute, an amicable settlement may be proposed before any legal action is taken. If an amicable settlement fails, the rules governing subject-matter and territorial jurisdiction will apply to the courts.